3.1 The “SheenStitch” Assurance of Quality
Luxury fashion is an investment. The SheenStitch.store “Quality Covenant” is designed to ensure that your investment is protected. We understand that in the world of “Stitch,” precision is everything. If a garment fails to meet our promised “Sheen” or “Stitch” standards, we provide a structured, transparent path for correction.
3.2 Eligibility for Exchange & Returns
- The 7-Day Inspection Window: Customers have 7 days from the date of delivery to report any discrepancies.
- The “Pristine Condition” Rule: To qualify for an exchange, the item must be unworn, unwashed, and in its original premium packaging with all security tags intact. “Unstitched” fabric that has been cut or altered by a local tailor is strictly ineligible for return.
- Defect Identification: A “Defect” is defined as a significant weaving flaw, missing embroidery, or incorrect sizing beyond the industry-standard 1-inch tolerance.
3.3 The Refund & Reversal Protocol
- Non-Availability Refund: If an item goes out of stock after payment due to a system glitch, a 100% Full Refund is initiated to the original payment source within 72 hours.
- Change of Mind: For “Change of Mind” on standard items, we offer Store Credit Vouchers valid for 12 months. This allows you to choose an alternative design that better suits your aesthetic.
- Sale Items: Items purchased during “Clearance” or “End of Season” events are final sales and are only eligible for exchange in the case of a genuine manufacturing flaw.